Trust and safety is so important to us, and the thousands of parents and Helpers that make up the Huddle community.
As such, being transparent about what Huddle is (and what it is not), as well as being clear about the steps we take to build trust is also hugely important to us.
The first thing to say is that we are not a babysitting or nanny agency, but a marketplace, to giving parents the ability to view, review and make choices about the childcare options available to them.
We know that the individual needs of kids and families will determine which Helpers are the best fit. Huddle uses technology to quickly and conveniently lets parents see the options around them, but of course, ultimately the decision to use – or not use – a particular babysitter on the app is down to the Mums and Dads.
Huddle understands that parents want to book the babysitters that their community know and trust.
Our verifications and social validation tools in the app allow parents to tap into these networks quickly and easily via the following methods:
When viewing a Helper’s profile on the app, a parent is able to see ratings, and read the reviews and references left by other parents or childcare employers. So you can book top local Helpers, recommended by your neighbours and friends.
All Helpers must have a verified Working with Children’s Check (including national criminal history check) or verified relevant reference. If a Helper has a Working With Children check (or equivalent) this is only shown on their profile when it has been verified by Huddle.
Choose Helpers who have completed First Aid training. Not all First Aid Certificates can be verified by Huddle so by all means please ask your chosen Helper to bring these along or send through to you.
Facebook & SMS Verification
As part of registration, every Helper must integrate their Facebook account or their Mobile phone number via an SMS verification code.
Our goal is to provide parents with the information, options and tools they need to make informed choices quickly and easily. We hope the above makes it very clear how we are doing this, if you’ve any further questions don’t hesitate to contact us at firstname.lastname@example.org